General Information

Malaysia is a vast profusion of cultures, a blended and harmonious ethnic mix, which already makes the country unique, to begin with. Consisting of a federation of thirteen states and three federal territories, Malaysia attained independence from the British in 1957, and assumed its current name in 1963.

With a perfect blend of racial and cultural similarities and diversity - a hospitable welcome and wonderful weather, combined with political stability - awaits foreigners who wish to discover Malaysia.


Malaysia is 8 hours ahead of GMT and 16 hours ahead of the US Pacific Standard Time.


Malaysia is warm, sunny and humid all year round. There are no distinct seasons and temperatures vary very little year round, ranging from 21 C° in the night to 34°C in the day with cooler temperatures in the hill stations. Average annual rainfall varies from 2,000 to 2,500 mm.

November to January are generally the wetter months on the east coast of Peninsular Malaysia, while the west coast experiences more rain in the months of April, May, October and November.


Visitors to Malaysia must be in possession of a valid passport or travel document with a minimum validity of six (6) months beyond the period of stay. Most nationalities do not require visa for social or business visits within certain period.

Unless for those member states which require a visa, applications should be submitted to the nearest Malaysian overseas mission. All visitors must complete an Entry/Exit card and Customs Declaration Form.

Visit for up to date visa information.


Light clothing is worn all year round. Informal dress is the order of the day with emphasis on comfort. For formal occasions however, gentlemen usually put on jackets and ties, while ladies appear in dresses.

Alternatively, batik, a local fabric, may be worn. Batik is favoured even for formal occasions because of its comfort in our tropical climate. In the hill stations, it is advisable to bring along a light jacket or sweater. If it rains, carry an umbrella as the locals do.


Bahasa Malaysia (Malay) is the national language of the country. English is widely spoken and is used in business. Other languages and dialects used are Cantonese, Mandarin and Tamil.


Islam is the official religion of the country, but Malaysia enjoys freedom of worship and it is not uncommon to see mosques, temples and churches sharing a common neighbourhood. Buddhism, Taoism, Hinduism and Christianity are among other religions practised in Malaysia.


Currency - The unit of currency is the Ringgit Malaysia (RM), which is divided into 100 sen or cents. Currency notes are issued in denominations of RM1, RM5, RM10, RM50 and RM100.

Banking - Banking hours are generally from 1000 hours 1600 hours from Mondays to Fridays. For Kelantan and Terengganu, banks are closed on Thursdays and Fridays.

Money Exchange - Licensed money changers give better rates and you can easily find them in most tourist area. Hotels and banks too offer money exchange facilities.

International Conversion Rates - The current rate of exchange for the Ringgit Malaysia to the US Dollar is RM3 to US$1 (as of 1st August 2011)

Credit Cards - Most establishments in Malaysia will accept internationally-known credit/ charge cards. Cash may also be withdrawn with your credit cards from most local ATMs.


In shopping complexes, the departmental stores, supermarkets and other shops usually operate from 10 am to 10 pm 7 days a week.

Most other stores outside of such complexes usually open from 11 am to 8 pm from Mondays to Saturdays. Though you will find 24 hours restaurants in major cities, most other restaurants operate from 12 noon to 10 pm while entertainment outlets generally close at 2 am. Many hawker stalls open from 11 am and may stay open to as late at 2 am. Public holidays differ according to each state.

For most companies, Saturdays and Sundays are official weekend break in most states, while Thursdays and Fridays are observed as a weekend in Kedah, Kelantan and Terengganu.


Government office hours are as follows:

Monday to Thursday Friday
0800 hours to 1245 hours 0800 hours to 1215 hours
1400 hours to 1700 hours 1445 hours to 1700 hours

For Kedah, Kelantan and Terengganu, government offices are closed on Thursdays and Fridays.


No immunity shots or vaccinations are required for most travellers entering Malaysia. However, travellers are advised to purchase health insurance for the duration of their visit.

Yellow-fever vaccinations are required for arrivals from infected areas and from yellow fever endemic zones except for children under 1 year of age. Travellers venturing into the jungles are advised to carry anti-malarial tablets which are available locally.


Hospital / Clinic - All hospitals and some clinics in major cities in Malaysia operate 24 hours a day. Most good hotels also offer doctoroncall services.

Pharmacy / Drug store - Pharmacies are open from 1000 hours till 2000 hours seven days a week and a certified pharmacist is usually on duty on weekdays until 1700 hours. Most prescription drugs are available here but to avoid inconvenience, it is advisable to bring enough of your prescription to last the duration of your visit.


220-240 volts AC, 50Hz throughout Malaysia. Square three-pin plugs (UK style).
If you plan to bring any electrical equipment with 110 volts AC, please pack a converter.


Most post offices are open from 0800 hours to 1700 hours from Mondays to Fridays. Stamps and postcards are available at most hotels. Please check with the front desk.


Telephone & Fax - Public phones are available at practically every street corner in the major cities. Currently, local calls cost 12 sen per unit. Telephone cards for local and international calls can be purchased from post offices, bookstores and convenience stores. Rates are very competitive. Fax services are available from your hotel.
Mobile phone - Roaming facilities for your mobile phones through local mobile phone service providers are available in Malaysia. Please check with your service provider from your country of origin on the availability of roaming service for your mobile phone in Malaysia.

E-mail - Most major hotels provide internet facilities for guests. However, cyber cafes are easily found all over the country. Wi-Fi is readily available in many locations in major cities. Please ask your tour guide or hotel concierge for assistance.


Malaysia is serviced by 54 international airlines to over 100 international ports. This include both mainstream and low cost carriers. Frequent and direct flight access to Malaysia is available from most major cities via Kuala Lumpur International Airport (KLIA).

From KLIA, frequent direct flights are also available to all other major tourist destinations in just an hour’s journey. Direct international flight access to Borneo via Kota Kinabalu International Airport (KKIA) is available from 15 international locations, primarily Hong Kong and Singapore.

Malaysia Airlines is the award winning national carrier & KLIA is regularly voted in the top 5 airports in the world.


Taxis - Each taxi is allowed a maximum of 4 passengers. Currently, in Kuala Lumpur, the meter starts at RM3. Most taxies are air-conditioned. A small surcharge applies for 3rd and 4th passengers, as well as for luggage. There is a 50% surcharge on the metered fare between midnight - 0700 hours. Please insist upon driver of the taxi to use the meter whenever you board a taxi. You can report such infringements to any policemen if the driver refuses.

Buses - There are regular city bus services in every major city in the country. In Kuala Lumpur, the local bus charges RM2 per entry. Some city buses, however, still charge by distance travelled. Do have exact change ready.
Light Rail Transit (LRT & Putra) and Monorail - These three forms of rail transportation services operate in Kuala Lumpur from 0600 hours to 2300 hours everyday. The fares begin at RM1 and tickets can be obtained from the boarding stations.

Express Rail Link (ERL) - The ERL is a non-stop high speed rail service between KL Sentral and KLIA. In the day, it departs every 15 minutes during peak hours from both terminals(every 30 minutes during off peak hours). The journey takes 28 minutes. The current one way adult fare is RM35.


Airport tax is collected at all airports. Due to changing regulations, please refer to the airline, your travel agent or the airport authorities for the correct prevailing taxes.


For conference equipment or equipment for display without resale value, a carne is required to avoid taxes, and a bond subject to the value of the goods may be required too.

Malaysia Airlines Cargo will assist with the carne and will link up with the Malaysian Immigration and Custom regulations. For gifts, it will be subjected for Custom Duties.


Conference licensing is not required.

Buntings and banners to be hung in public areas outside the hotel’s or convention centre’s premises will need to apply licenses with the local State Town Council.


All types of cameras, watches, pens, lighters, cosmetics, perfume, portable radio cassette players and mini compos are duty-free in Malaysia. Each person is allowed to bring 1 litre of liquor and 1 carton of cigarettes into the country taxfree. All goods and services are duty free in the island of Langkawi and Labuan.


Restaurants / Hotels - A service charge of 10% plus applicable government service tax 6% is added automatically to restaurant and hotel bills.Therefore, tipping is unnecessary, unless the service is exceptionally good.

Hotel Porters / Airport Porters - Usually RM2 per piece.

Guides - Generally RM10 per person per day but it will be at your discretion base on your satisfaction of their services.



Clients Testimonials

Working with Reliance, I would like to describe as flexible, innovative and reliable. Above all it is delightful to work with a wonderful team, where freindlines, hospitality and product quality is a high priority! Reliance is our true partner in Malaysia.
- Patrizia Struchel
333Travel, The Netherlands
Its FUNtastic working with Reliance team which is so well prepared with benchmarks and checklist, proactive yet so fun loving.
- Angela Whytehall
Incentive Inc USA
Reliance provided the perfect solutions. They have the expertise and mindshare we needed coupled with flexibility in the level of support. They are good and be trusted to do what they say.
- Carmen Cordova
World Vision, Canada
The services are excellent and the team I worked with is great. No request is out of the question and usually can be accommodated within the given budget and in a reasonable timeframe. Very responsive team and easy company to work with. I enjoyed my partnership with Reliance.
- Satu Varjo
Oy Aurinkomatkat, Finland
I am writing to express my thanks and appreciation for the work that Reliance has done for us. You exceeded our expectations.
- Dr. Venerand Barendegere
Ministry of Defence, Burundi
I want to thank you for the outstanding job your team did for this conference. The feedback from our committees and delegates are excellent. Reliance made our conference a big success.
- Sirisha Alluri
Subex World, India
Reliance's enthusiasm and delight was remarkable. The conference has been a resounding success. A huge thank you to you & your team.
- Kirsty John
Infiniti Events, Australia
From initial enquiry to wrap up, Reliance is always helpful, professional and prompt showing genuine interest in our objectives and very enthusiastic during the conference ensuring that we were not only enjoying ourselves, but also taking away valuable learnings.
- Sara Murray
Imigination, UK
The feedback was extremely positive from all involved. It was a great conference and came together well. Thank you!
- Oshin-Olumide Oluseyi
Bioenterprise, Japan
Very well organised and executed. Overall the experience was positive with participants feedback that it was the best conference of its type they had ever participated. Without your team input, professionalism and dedicated to the project, we wouldn't have received the plaudits that we did! You made us look great!
- Tine Algoet
Mind and Motions, Belgium
Thanks to you and your team for delivering a memorable conference. As you are aware we were constrained by time but you managed the impact and deadlines perfectly. It is still being talked about.
- Angela Keung
Amway HongKong
I wanted to drop you a quick note of thanks for all your help extended and the event support you & your team provided was absolutely fantastic! Keep up the good work! With deep appreciation!
- Gianni.Revelli
Allianzbank, Italy
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